Customer Success Team Lead – Client Specialists

Overview About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, BizAway is the company you have been looking for.

We are looking for We are looking for a Customer Success Team Lead – Small Clients (m / f / d) based in Barcelona, who will lead a team managing BizAway’s smaller clients. This is a unique role at the intersection of customer success, automation, and scalable client engagement.

Your role in BizAway As a Team Lead, you will guide a small team of Client Specialists responsible for a shared portfolio of 800+ small clients. Your mission is to ensure these clients are onboarded successfully, adopt the platform, renew contracts, and expand their usage, all through efficient, scalable approaches.

Your main responsibilities will be :

• Lead, coach, and inspire a team of Client Specialists handling small accounts;
• Ensure client onboarding, ramp-up, renewal, and upselling activities are delivered effectively at scale;
• Drive adoption and satisfaction across 800+ clients using automation, playbooks, and digital-first engagement models;
• Monitor portfolio health using dashboards, KPIs, and Salesforce, ensuring risks are addressed proactively;
• Experiment with new tools, processes, and workflows to increase team efficiency and customer impact;
• Collaborate with Product, Service, and Support teams to advocate for client needs and streamline processes;

Promote a customer-first but scalable mindset, balancing human touch with automation.

Your basic qualifications Experience leading a small team (Customer Success,