Dedicated Customer Service Leader

Deliver Unforgettable Guest Experiences

We are seeking a dynamic and customer-focused leader to join our hostel team in Granada . As the warm and friendly face that greets travellers, you will foster a positive atmosphere and be the go-to person for all things hospitality.

About Our Team :

The Central House is a Spanish hostel chain offering more than just a place to sleep – we create gateways to authentic cultural experiences. With locations across Spain, Portugal, Turkey, and Morocco, we welcome travellers from all over the world.

Your Key Responsibilities :

• Guest Experience & Front Desk Operations : Deliver exceptional customer service and ensure swift resolution of guest issues.
• Team Leadership & Development : Recruit, train, and mentor front desk staff to ensure consistent high-quality service.
• Reputation & Partnerships : Manage online guest reviews to uphold brand reputation and build partnerships with companies and event organizers to drive business growth.
• Operations & Compliance : Coordinate with housekeeping and maintenance to guarantee room readiness and cleanliness, and ensure compliance with industry standards.

What We Look For In A Candidate :

We seek an individual who exudes enthusiasm, warmth, and a passion for hospitality. The ideal candidate has :

Become Part Of Our Dynamic Team

Join us and become part of a team that values creativity, teamwork, and delivering exceptional service. We offer a supportive work environment, opportunities to engage with diverse cultures, and a fun work environment.