Digital Solution Engineer - AI Business Process (Dutch Speaker)

Overview

Microsoft’s Business Applications aims to help customers digitally transform their business, drive new sources of revenue, and increase profitability. In the SME&C (Small Medium Enterprises and Channel) organization, we lead a high-growth, AI-powered global sales team connected to partners and focused on customer success. We unite our Small Medium Business, Corporate, Strategy, and Partner teams to unlock the largest customer opportunity and redefine how businesses adopt technology to drive growth and innovation. SME&C emphasizes a culture of innovation, opportunity, inclusivity, collaboration, and continuous learning. If you thrive in a fast-paced, digital-first environment and want to make a meaningful impact, explore SME&C as your next career step.

In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the SME-C segment for your assigned workload and a member of the sales team that includes Digital AI Business Process Specialists, partners and engineering.

Responsibilities

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
• Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate priorities and goals into a solution vision by addressing business challenges, prioritizing with business value, and leveraging Dynamics 365 Sales & Service applications and Copilot Studio expertise to secure technical decisions.
• Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
• Lead proof-of-concept engagements for high-priority scenarios, document POC outcomes, and map customer solution requirements. Translate findings into detailed technical plans, including migration pathways to D365, recommended migration tools, with milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcase Microsoft’s value in AI-powered business process D365 solutions to win technical decisions against competitors. Address technical blockers early in the sales process, develop mitigation plans, and drive proof-based differentiation to improve win rates and displace incumbent solutions.
• Leverage the Microsoft partner ecosystem to enhance and scale solution delivery, assist with complex demos and POCs, and orchestrate co-selling and co-innovation with partners (including FastTrack and ISV providers).
• Work closely with the Customer Success Unit (CSU) and Partners to ensure customers realize value from Dynamics 365 investments. Secure a clear deployment plan for every deal, including success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
• Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete required training and certifications by deadlines, and achieve proficiency in consultative selling and Dynamics 365 solutions for key workloads.
• Proactively share insights from wins and losses with the broader SE community to scale best practices and learnings.
• Act as a technical thought leader by sharing best practices and delivering content at readiness events. Provide insight into identifying and winning opportunities to increase D365 understanding and capabilities.
• Address solution architecture considerations and competitive objection handling. Help formalize the customer proposal.

Qualifications Required / minimum qualifications

Additional or Preferred Qualifications

#SMECCareers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

#J-18808-Ljbffr