Service Operations Data and Reporting Analyst (Pharmaceutical Sector)

Omega CRM Consulting is looking for a Service Operations Data and Reporting Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies. Duties & Responsibilities Within the HPS Operational Analytics team, as Service Operations Data and Reporting Analyst, you will be helping the team being accountable for Operational data, reporting, and analysis to support all operational topics related to Human Pharma Services Organization.

Analysis tasks :

Work as part of Operational Analytics team (Within the Service Operations Team) with responsibility for Operational Data and Reporting for all Human Pharma Services Teams

Understand, in depth, the operational processes and data such as financial, forecasting, service KPIs, and demand management. Help to simplify the process and create governance for the invoicing process

Work with the Service Owners to ensure operational processes are designed to support the data required to establish service transparency and KPIs

Build and maintain reporting and dashboards to support HPS operational requirements

Support the ROPUs and the Service Account Leads (SALs) to provide forecasts and budget transparency

Admin task :

Support the team with sourcing topics such as contracts, PO creation and cost management and documentation. Invoice management

Requirements Bachelor’s Degree in Information Management, IT or equivalent work experience required or Bachelor in Finance

Work experience in data management and / or process management

Demonstrated expertise in Finance and working with financial data (budgeting, budget consumption tracking, invoicing)

Skilled in SQL and Tableau – intermediate

Ability to negotiate and influence across a matrix & cross-functional organization

Good judgment in evaluating benefits and risks and providing sound recommendations.

Language : Fluency in oral and written English; further language skills would be an asset

Strong collaboration, communication and mediation skills

Strong results orientation.

Ability to plan and organize work. Observation, interviewing and listening skills.

What do we offer Permanent contract.

Flexible Schedule. We make it easy. Balance your professional and personal life.

Trainings & Certifications. Improve your skills and get the official certificate from our main partners.

Home Office.

Flexible retribution (public transport ticket, Ticket restaurant, etc)

Health insurance.

OMEGA in action. Our commitment to a better society is not just an intention.

About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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