Pre-Sales Engineer (EMEA)

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

Responsibilities

• Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
• Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
• Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
• Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
• Develop and contribute to internal and external knowledge bases
• Be a champion for Incode’s customers and hold our teams to a high standard of customer service

Requirements

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always looking for talented and passionate people from all backgrounds and walks of life.

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

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