Technical Remote & On-Site Support Specialistsonnen Spain • Donostia / San Sebastian, Basque Country, Spain
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Technical Remote & On-Site Support Specialist
sonnen Spain • Donostia / San Sebastian, Basque Country, Spain
Hace 3 días
Descripción del trabajoYou have a technical studies / training with several years of relevant professional experience in the mentioned tasks. You have at least 3+ years of expertise in the Solar industry (inverters, storage) and you are passionate about Energy Storage and Renewable Energy. You are a problem solver who enjoys a challenge and never gives up until a problem is fixed and bring excellent communication skills. You bring experience with CRM systems and case / ticketing systems. You have a customer and service focus, team skills, and social competence. You are, preferably, a native Spanish speaker and are fluent in English (additional languages are an advantage – German, Italian, Dutch, Danish, Swedish, French, etc.)
What you will do to help drive energy transition :
- Handling and documentation (via salesforce) of all partner inquiries, both pre-sales and post-installation, about our battery storage systems and chargers via telephone, chat, and emails
- Remote technical diagnosis of the performance of the battery storage systems and charger
- On-Site technical diagnosis and support of the battery storage systems and charger
- Plan on-site assignments for service technicians for fault clearance and maintenance.
- Provide continuous feedback on service processes as well as proposals for improvement.
- Organization and execution of technical trainings for sonnen partners
- Spare Parts Management for local stocks
- Regular virtual meetings with our Premium Partners in Spain to discuss service-related topics
What you will need on that journey :
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Technical Support Specialist • Donostia / San Sebastian, Basque Country, Spain
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