Field Service Technician

Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses. We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Madrid.

Job Profile for Field Services Technician Responsibilities will include but not be limited to :

• Provide installation, service and troubleshooting support on industrial machinery and automated / engineered systems at company service centres and customer facilities throughout the world
• Conduct training for customers
• Coordinate scheduling of service jobs
• Ensure that safety and quality standards are met
• Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
• Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
• Promote and drive company connect services and technology
• Act as subject matter expert on the company system and the equipment it monitors
• Create service agreement contracts with customers and maintain executed service agreement files
• Implement newly executed service agreement contracts
• Use the company's tool to proactively monitor customer equipment
• Make outbound calls to existing customers to check in on how their equipment is working
• Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems
• Maintain a log of customer equipment issues
• Pack and ship spare parts orders to customers
• Provide input to the engineering / product development team on machine design, serviceability, etc.
• Represent yourself and the Company professionally and in accordance with the Code of Conduct Policy

Candidate Profile for Field Services Technician

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