Channel Manager Optimization Coordinator

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX : WEB) an ASX 200 listed company operating a global digital travel business.

What makes us stand out

• We are a wholesale global travel organization
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds

We design deliver and support innovative solutions through engagement collaboration and a fearsome passion for creating customer value is our mission as an IT organization.

With this in mind we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology Core versions K8S microservices architecture clouds hosting and orchestration CI / CD pipelines automated testing Proactive monitoring and alerting systems to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners QA engineers Software Engineers and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn but are encouraged by new ideas and fresh thinking that you will bring with you.

How will you make an impact

The Channel Manager Optimization Coordinator plays a vital support role within the European Contracting team by acting as the central coordination point for all Channel Manager-related issues questions and change requests. This role ensures that all incoming queries are reviewed consolidated and contextualized before being escalated to the Supplier Connectivity IT team enabling smoother workflows better prioritization and more strategic use of internal resources.

Serve as the first-level reviewer for all Channel Manager-related issues raised by the European Contracting team.

Consolidate filter and prioritize incoming requests identifying duplicates related issues or items already in progress or planned.

Ensure all escalations to IT are complete clearly documented and aligned with ongoing or upcoming projects.

Maintain a centralized log of all issues enhancements and feedback related to Channel Manager performance.

Collaborate closely with the Head of Partnerships to align on priorities and strategic initiatives.

Support the creation of monthly reports and dashboards to track issue resolution trends and performance metrics.

Assist in documenting processes FAQs and known issues to reduce repetitive queries and improve team knowledge.

Liaise with internal stakeholders to clarify technical or operational details before escalation.

Participate in internal meetings to provide updates on issue status and gather feedback from the Contracting team.

The skills we would love to see in your suitcase!

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

Employment Type : Full Time

Experience : years

Vacancy : 1

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