Pre-Sales Engineer (EMEA)

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

Responsibilities

Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future

Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges

Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.

Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.

Develop and contribute to internal and external knowledge bases

Be a champion for Incode’s customers and hold our teams to a high standard of customer service

Requirements

BS degree in Computer Science or in related field

Minimum 3-years’ experience in similar roles, ideally in an enterprise SaaS environment

Understanding of APIs, SDKs, and cloud computing technology

Experience in various software designs, languages, and architecture

Good understanding of business processes

Familiarity with computer networks and IT security management

Familiarity with cloud-based technologies platforms like AWS, Azure, GCP

Familiarity with Applications based on microservices architectures and containerization tools like Docker

Experience with HTTP based on JSON services

Experience with HTTP client tools like postman or insomnia

Experience developing scripting or batch processes using sprint batch, shell script or python

Experience developing Mobile iOS and / or Android Native Apps, knowledge of swift, kotlin, java, cocoapods and maven

Experience developing Mobile Apps based on Framework such as React Native, Flutter, Xamarin

Experience integrating third-party Web or Mobile SDKs is a plus

Experience and knowledge of Java applications or microservices (spring-boot) used to create backend services is a plus

Familiarity with non-relational databases like MongoDB, Redis is a plus

Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills

Passion for customer service and ownership of the customer experience including comprehensive issue resolution

Understanding of support organizations and key indicators that drive supportability

Working knowledge of biometrics or identity software is ideal

Proven track record of resolving issues and risks in a cross functional and collaborative way.

Confident, and you easily build relationships when working with your customers and internal partners.

Naturally curious, eager to learn and proactive in sharing knowledge with others.

Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.

Highly motivated, able to multi-task and be resourceful

Additional benefits package according to location (401k, medical insurance, etc.)

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always looking for talented and passionate people from all backgrounds and walks of life.

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

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