Junior Helpdesk Linux - (First level)

Context And Mission We are looking for a person with a technical profile who will become part of the Centre's Operations Department as a Helpdesk technician.

Key Duties Initial installation, maintenance, and delivery of computers, peripherals and maintenance of telephones (VoIP) and smartphones.

Management and support to Meeting Rooms A / V, printing and calendar Systems.

Provide technical assistance to BSC staff (hardware and software) via phone, email, remote access or in person at BSC offices.

Give support to Windows, Linux and macOS.

Follow up to ensure complete resolution of issues / tickets reported to the Helpdesk Team.

Filter / Redirect tickets to other teams in Operations Department.

Identify and escalate problems requiring urgent attention.

Preparation and maintenance of user accounts, mailing lists and MS Office accounts.

Write, edit and review training manuals for new and updated services.

Purchase of computers and peripherals, both hardware and software.

Warranty management of failing equipment.

Management of stock of computer equipment, printers, telephones, etc.

Train other staff members in troubleshooting and diagnosing problems.

Requirements Education FP I or FP II (CFGS) in Computer Science or technical qualification.

Essential Knowledge and Professional Experience At least 1 year in a similar position

Knowledge and experience in Linux, Windows, and macOS installation and administration.

Knowledge of Linux, Windows and macOS, and its services.

Knowledge of all components of laptops, desktops, and personal computer equipment (Hardware and Software).

Additional Knowledge and Professional Experience Experience as a Helpdesk in a Microsoft environment will be valued.

Experience in image management and configuration control on Linux platforms will be valued.

Native or advanced level of Spanish and Catalan. Intermediate level of English

Competences Communication skills.

Work well under pressure.

Proactivity, responsibility and organizational capacity.

Good skills in dealing with users (empathic).

Detail-oriented person.

Conditions The position will be located at BSC within the Management Department

We offer a full-time contract a good working environment, a highly stimulating environment with state-of-the-art infrastructure, flexible working hours, extensive training plan, restaurant tickets, private health insurance, support to the relocation procedures

Work schedule : from Monday to Thursday until 18 : 00, on Friday until 17 : 00

Duration : Open-ended contract due to technical and scientific activities linked to the project and budget duration

Holidays : 23 paid vacation days plus 24th and 31st of December per our collective agreement

Salary : we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona

Starting date : asap

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