Remote Solutions Engineer - Pv Systems & Energy Projects - €48.000 - €53.000 A Year - Remote

We are looking for a Solutions Engineer specialized in self-hosted environments to empower our customers and ensure the success of their deployments and implementations. If you're a natural-born problem-solver, are passionate about open source, and want to be the key piece that makes our users and customers happy, we want to meet you!

Who are we?

We defend and believe in Open Source and proof of this is that our main project, Penpot, reflects that. We’re convinced that technology isn’t neutral. That’s why we like to shake things up and go against the status quo .

Penpot is the free open-source design tool that allows true collaboration between designers and developers. Penpot is one of the most promising global design tools for interaction design used by hundreds of thousands UX / UI designers, Product designers and web developers across the world.

Kaleidos is the company boosting Penpot. If you’re interested in getting a deeper sense of our culture and values, have a look at our website to gain insight into who we are and what we believe in.

To us, Kaleidos is its people. And we believe that the more different perspectives that come together, the better our work will be. That's why we strive every day to create a diverse and inclusive team. We are a company with a strong female presence and we declare ourselves feminists because we actively work for real equality. For us, this means, above all, taking care of the day-to-day : we care about Kaleidos being a safe space where all people feel respected, valued, and free to be themselves.

What do we need

• As a Solutions Engineer at Penpot, your main mission will be to collaborate with our customers to understand their technical and business goals, designing and providing robust solutions for their self-hosted environments. You'll go beyond reactive support;

you will be a trusted technical consultant who not only resolves issues but also anticipates needs and optimizes the user experience with our product. This role is key to bridging the gap between our development teams and our customers, ensuring they can get the most out of Penpot in their infrastructures. It requires prior experience in assertively and kindly managing incidents and inquiries from a wide variety of customers.

Must Have

Earn extra points

What will your work be like?

you'll document the root cause solution for the entire community.

Who will you be working with?

At Kaleidos we have several teams : the Community team, the QA team, the Infrastructure team, and the Product team. We’re all rowing in the same direction to drive Penpot forward, but this position will be to join the daily day of the Growth Team, within the Community team. Would you like to take a deeper peek at who works at Kaleidos ?

What do we offer?

What is the process like?

¡Apply for this position if you think it could be a good match for what you are looking for in your next professional challenge! The team in charge (with technical colleagues and members of our People team) will take a look at it and, if we think it might be a good fit, you will receive a response from us as soon as possible.