Account Manager Yachting (IT, Network, Communications, and Cybersecurity Services)

OmniAccess is an industry leading marine communications, network and IT solutions provider, offering a wide range of products and services. From our headquarter in Palma de Mallorca we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability.

As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with the best possible user experience.

Description :

The Account Manager will be responsible for managing a portfolio of clients within the yachting industry. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization and match these needs with services and solutions offered by OmniAccess.

As an Account Manager you will form part of an existing international team of sales executives, account managers and other members of the sales department.

Remember, an effective Account Manager not only understands technology but also excels in building relationships and delivering value to clients. If you thrive in a dynamic environment, enjoy working closely with clients, and have a passion for technology and security, we encourage you to apply for this exciting position!

The main responsibilities of this function include :

Client Relationship Management :

• Develop and nurture long-term relationships with the customers in your portfolio and their representatives.
• Understand their unique requirements, preferences, and pain points.
• Regularly engage with clients to ensure satisfaction and address any concerns.

Solution Alignment :

Sales and Upselling :

Project Coordination :

Market Insights :

Reporting :

REQUISITOS MÍNIMOS

Necessary experience & qualifications :