Customer Care Representative

About the Company

CRC Industries Europe is a dynamic multinational headquartered in Zele, Belgium, with roots in Philadelphia, USA. We specialize in high-performance chemical products—lubricants, cleaners, degreasers, and anti-corrosion agents—serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we’re a global force with a local heart.

About the Role

As a Customer Care Representative, you’ll be the trusted point of contact for our EU customers—especially in Spain, France, and Portugal. You’ll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction. As you grow in the role, you’ll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team.

Responsibilities :

Customer Care & Order Management

Act as the Single Point of Contact for EU customers

Process and confirm orders, ensuring alignment with contracts and delivery timelines

Communicate proactively throughout the order cycle

Documentation & Logistics

Prepare accurate shipping and invoicing documents

Tailor documentation to destination-specific requirements

Coordinate with warehouses for road and airfreight logistics

Sales Support & Customer Success

Collaborate closely with Sales and Account Managers to support customer relationships.

Support customers with CRC’s digital platforms (EDI, B2B Webstore)

Prepare for key customer meetings and follow up on leads

Identify upselling or cross-selling opportunities and contribute to revenue growth

After-Sales & Certification

Provide customs and compliance documents (MSDS, TDS, Certificates)

Handle claims, returns, and corrections with professionalism and speed

Qualifications :

Experience in customer care or inside sales, with strong order-to-cash knowledge

A proactive mindset and commercial awareness

Fluent in Spanish and French; Portuguese or another European language is a strong asset

Strong communicator with a customer-first and sales-oriented approach

Proficient in Microsoft Office (O365 environment)

Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus

What We Offer :

A permanent role in a stable, international company

A collaborative and supportive team culture that values initiative and growth

Opportunities for growth in both patron care and sales

A competitive compensation package with attractive benefits

Equal Opportunity Statement :

We are committed to diversity and inclusivity in our hiring practices.