Internship customer support - french / spanish speaker

Hello future intern! Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences?We are looking for an amazing Customer Support Intern to join the Customer Care Team in our Barcelona Office to start ASAP! If you’re a student or recent graduate eager to dive into a dynamic role, we’re looking for YOU! Ready to make every customer journey unforgettable? Your Role at WeekendeskAs a Customer Support Intern, you’ll be the trusted advisor for our clients. Through phone and email, you’ll be their go-to source of information, providing post-purchase support and ensuring they have the best time of their lives!Your Role at Weekendesk Here’s what your day-to-day will look like : Providing attentive and personalized assistance to our clients.Replying clients needs and inquiries.Handling complaintsManaging reservations, upselling and cross-selling our products to enhance the client's experience.Collecting customer feedbackCollaborate with the sales team and other departments to enhance the overall customer experience.Use call center tools, such as CRM software, to record and manage customer interactions.Why Weekendesk is Your Perfect Match At Weekendesk, we believe in Teamwork, Transparency, and Trust. These values drive our unique culture, where your contribution is highly valued, and learning opportunities are abundant.You’ll gain valuable experience in customer service, sales, and cross-department collaboration.We’re dedicated to helping you grow, with mentorship and support from our amazing team.Join a young, multicultural team that loves working together, with fun after-work eventsand awesome office perks to make your time with us unforgettableDoes This Sound Like You?Student or recent graduate in Communication, Business, Marketing, or related fields.Fluent in French, Spanish is a huge plus!!Excellent verbal and written communication skills.People-oriented : Strong communication abilities, flexibility, active listening, and empathy.Ability to work well in a team environment and maintain a positive attitude in the face of challenges.Basic knowledge of computer tools and software.Eager to learn and grow professionally in a fast-paced environment.Perks & Benefits 6 months internship (starting ASAP).Full-time from Monday to Saturday, 10h to 19h, with 2 days off per week : Sunday and 1 rotating day off.500€ / net per month.Personal Discount of 20% on Weekendesk website.Referral bonus : Bring in talented friends and earn!Office is based in center of Barcelona, Spain.Young and multicultural environment.Free coffee, tea & fruits!Events in the office : Afterworks & Pizza Day.Annual events : Summer Seminar + Xmas Party!