It Support Engineer

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Role focused on software solution support , data-driven service deployment , and project collaboration for Customer Center clients.

Key Responsibilities

• Support and retain customers under software contracts (TechCover).
• Contribute to service contract development for installed solutions.
• Proactively deploy Data Driven Services and Smart Integrated Assembly (SIA) .
• Work with sales to define service support offers.
• Validate compatibility between Atlas Copco systems and tightening technologies.
• Integrate local developments with Atlas Copco tools.
• Manage requests and reporting via QCM and Spirit .

Project & Commissioning Phase

• Assess IT / SW scope and costs.
• Install, configure, and validate solutions.
• Handle change requests, testing, and customer training.
• Support during pilot and production integration phases.

Maintenance Phase

• Provide remote or on-site support.
• Monitor IT / SW incidents.
• Reconfigure systems and implement updates or upgrades.

To succeed, you will need Required Knowledge

• Knowledge of servo-controlled industrial electric tools .
• Knowledge of industrial IT systems and office software.
• Network infrastructure and main communication protocols.
• Knowledge of Database Management and communication protocols :

SQL / MQTT Brokers & MQTT Protocol / RabbitMQ / API / others .

• Basic understanding of automation / PLC / MES / other related systems .
• Ability to use the available equipment effectively.
• Knowledge of IT project management .
• Ability to work with sensitive data .
• English level : B1 / B2.
• Valid driving license (Category B) .
• Education level : DUT in Mechanical and Production Engineering, DUT in Electrical and Industrial Computing, BTS in Electrotechnics, or equivalent.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Why join Atlas Copco?

By joining Atlas Copco, you become part of a recognized international group where innovation, collaboration, and personal development are at the heart of our culture. You will thrive in a stimulating environment, with real opportunities for growth and genuine recognition of your commitment.

Job location

You will join our Customer Center, headquartered in Barcelona. You will become part of a dynamic field team and will travel regularly to visit customers within an assigned area.

Contact information

You can send your application to the Human Resources team at the following address :