Salesforce Project Manager

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Project Manager to lead and oversee project execution.

Responsibilities :

• Support pre-sales activities such as solution design, estimation, planning, and setting assumptions. Communicate client vision, objectives, and expectations to the project team.
• Assign tasks to team members, managing their schedules, vacations, and absences.
• Ensure project progress aligns with deadlines, scope, and budget.
• Manage change requests, informing all stakeholders of schedule and budget impacts.
• Provide project updates to clients and the Customer Success Manager, leading follow-up meetings and steering committees.
• Alert management to potential deviations and develop communication and risk mitigation plans.
• Oversee project documentation and ensure deliverables meet quality standards.
• Lead project demos and resolve issues during implementation.
• Maintain client relationships and ensure customer satisfaction.
• Evaluate project outcomes to identify successes and areas for improvement.
• Distribute customer satisfaction surveys post-project.
• Identify opportunities for Up & Cross-Selling.
• Lead team retrospectives and suggest internal improvements.
• Participate in team development, training, and supervision to enhance skills.

Experience Needed :

What We Offer :

About Us :

Our mission is to enhance the Business Experience (BX) of our clients through technology and data-driven solutions across various sectors including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As one of Europe's top 3 Salesforce partners, our diverse team of over 500 professionals from 24 nationalities is dedicated to innovation, knowledge sharing, and client success. We prioritize team well-being and foster a culture of collaboration aligned with our core values : Talent, Flexibility, Commitment, and Innovation.

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