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Technical Support Engineer

Technical Support Engineer

SAJCastro e Marzán, Galicia, SPAIN
Hace 1 día
Descripción del trabajo

Responsibilities

1.Technical Support & Troubleshooting

  • Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
  • Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.

2. Project & Customer Support

  • Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
  • Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.

    • 3.Documentation & Process Development

  • Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
  • Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.

    • 4.Training & Events

  • Deliver technical training and workshops for installers, partners, and customers.
  • Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

    • Qualifications :

  • Bachelor's degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.
  • Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
  • Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
  • Solution-oriented mindset with strong analytical and problem-solving skills.
  • Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
  • Ability to work independently and as part of an international team.
  • Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.
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    Technical Support Engineer • Castro e Marzán, Galicia, SPAIN