End to End Process Improvement Expert

End-to-End Process Improvement Expert – Allianz Partners

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As an End-to-End Process Improvement Expert, you'll lead the transformation of operational processes across MDDR / EL lines of business within our Operations division. Reporting to Global E2E Process Improvement Senior Managers, you'll be at the forefront of integrating advanced automation and digitalization technologies to enhance efficiency and drive innovation. Your role involves optimizing customer journeys, fostering a culture of continuous improvement, and ensuring seamless collaboration across departments. By aligning technology with organizational goals, you will play a pivotal role in achieving operational excellence and driving the digital transformation of Allianz Partners.

Responsibilities

• Strategy Development : Craft and implement a comprehensive end-to-end (E2E) process improvement strategy for the Operations department across MDDR / EL lines of business, aligning with Allianz Partners objectives.
• Technology Integration : Evaluate, integrate, and leverage the latest automation and digitalization technologies to enhance customer journey and process automation.
• Process & Customer Journey Optimization : Lead the optimization of target customer journeys and processes across all lines of business, focusing on maximizing productivity and operational efficiency.
• Data Analytics : Use data analytics to gain actionable insights into customer experiences and process performance, identifying improvement areas and supporting data‑driven decision‑making.
• Innovation : Foster a culture of innovation within the Operations department by encouraging creative solutions and continuous improvement through technological advancements and organizational strategies.
• Cross‑Functional Collaboration : Work closely with various departments within Allianz Partners to ensure seamless integration of target journeys, processes, and operations projects.
• Change Management : Drive change management initiatives, ensuring smooth adoption of new processes and technologies within the Operations department.
• Performance Monitoring : Establish and monitor key performance indicators (KPIs) related to process transformation, providing regular reports and updates to Allianz Partners leadership.
• Training & Development : Develop and deliver “train the trainer” programs to enhance the skills and knowledge of the Operations teams, focusing on contact center and omni‑channel excellence.
• Customer Experience Enhancement : Prioritize enhancing the overall customer experience by implementing both digital and non‑digital initiatives, ensuring all operations processes align with customer expectations.
• Risk Management : Identify potential risks associated with operational process transformations and implement safeguards.
• Regulatory Compliance : Ensure all customer journey and process implementations comply with Allianz Group standards, industry regulations, and relevant legal requirements.
• Project Leadership : Lead the collection, prioritization, and implementation of business requirements and operations projects across all platforms, ensuring data‑driven prioritization with Operations and LOB leads.

Qualifications

We Offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to provide peace of mind and flexibility in planning for a better work‑life balance.

EEO & Diversity Statement

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Location : Madrid, Community of Madrid, Spain

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