Technical Support Professional

About the Role

The Application Support Specialist is a key member of our team, responsible for delivering exceptional technical and application support to our customers.

• Key responsibilities include providing support for instrumentation and assays related to core products and Business Units, addressing break / fix issues, resolving configuration problems, and guiding customers through troubleshooting steps.
• In-depth error investigations are conducted to resolve issues before escalating them to specialists or field engineers.

This role requires excellent verbal and written communication skills, interacting with stakeholders from various profiles. Primary support channels include phone and remote access tools.

Required Skills & Qualifications

Benefits

This role offers a dynamic and challenging environment where you can grow professionally. You will have opportunities to develop new skills, expand your knowledge base, and build lasting relationships with colleagues and clients.

Others

We are committed to fostering an inclusive and supportive workplace culture that values diversity, equality, and employee well-being. If you are passionate about delivering top-notch customer service and are eager to take on new challenges, we encourage you to apply.