Technical Account Manager

We are looking for a proactive and client-focused professional to join our team as a Technical Account Manager / Project Manager. The ideal candidate will be fluent in German and have at least 2 years of experience in client-facing or technical environments.

Key Responsibilities :

• Act as the primary point of contact between the client and internal teams.
• Provide clear and responsive communication via email and phone (including on-call support).
• Understand the client’s business needs and help coordinate the delivery of services accordingly.
• Foster strong, long-term relationships based on trust and reliability.
• Assist with the coordination of incidents and service requests.
• Follow up with internal departments to ensure timely resolution.
• Keep clients informed about ongoing issues and progress updates.
• Support the documentation and follow-up of infrastructure changes.
• Help plan and monitor small to mid-sized projects with support from senior team members.
• Coordinate schedules, meetings, and project tasks.
• Track project status and communicate updates to clients and internal stakeholders.
• Support testing and implementation phases.
• Promote process improvement and clear documentation.

Requirements :

Offer and Benefits :

#J-18808-Ljbffr