Military Process Control Specialist / Logistics Analyst, European Central Flow Team (ECFT)

Overview Military Process Control Specialist / Logistics Analyst, European Central Flow Team (ECFT). This role targets individuals with military experience who are interested in private sector opportunities. Amazon’s military recruiting team is available to discuss opportunities within Amazon. Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. We’re busy revolutionizing how the world shops, supporting a vast network of Fulfilment Centres (FCs) operating 24 / 7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations.

In this position, you'll drive Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. You will collaborate with FC partners, provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our onboarding process equips you with necessary knowledge, and our matrix structure empowers you to deliver, innovate, create, and grow. We seek problem-solvers with a keen eye for optimization, meticulous attention to detail, and the ability to navigate tasks while communicating effectively across organizational levels. Your curiosity will drive you to explore the systems that power our operations, understanding interdependencies and interactions. Join us to shape the future of e-commerce fulfilment at Amazon.

Key job responsibilities Master Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface

Innovate and implement metrics, conduct analyses to uncover optimization opportunities, and design scalable, standardized solutions

Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all levels

Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs

Teach peers and customers with knowledge-sharing initiatives, developing and delivering training programs to elevate capabilities

A day in the life In our European Central Flow Team offices in Barcelona, as a Process Control Specialist, you’ll optimize operations in Fulfilment Centres across Europe. Here’s what you can expect :

Start of Shift : Begin with a shift handover, understand current network status, forecasted volumes and capacities, and potential events affecting forecasts. Catch up with on-site teams to align on priorities and review metrics and highlights.

Throughout Your Shift : Connect with operations teams across Europe; create data-driven plans using in-house tools; fine-tune staffing; lead real-time decisions; make strategic adjustments as new information comes in; maintain clear stakeholder communication.

End of Shift : Share insights and report key performance metrics and potential impacts for upcoming shifts; provide updates and recommendations; conclude with a sense of making an impact.

We’re looking for problem-solving excellence. Use analytical skills to tackle challenges, coordinate effective solutions with the team, and share insights and best practices. You’ll have opportunities to develop a diverse range of skills beyond day-to-day execution, including guiding processes, training colleagues, and conducting in-depth analyses.

What makes this role special Supportive, inclusive and diverse team culture

Clear career progression path and access to internal promotions

Opportunity to lead innovative projects and mentor peers

Schedule options that support work-life balance with 8-hour workdays

Initial shift pattern is Thursday to Monday; as tenure grows, options include Monday to Friday, Saturday to Wednesday with rotating shifts (6 : 00–14 : 00 / 14 : 00–22 : 00) or permanent night shift (22 : 00–6 : 00). Shift options depend on business needs.

About the team The European Central Flow Team (ECFT) is a vital component of PE and a key part of Amazon's FC network. We operate with Day 1 mindset, 24 / 7 communication, and a focus on continuous improvement across capacity, risk, and workflow management to ensure customer promises are kept and deliveries arrive on time, every time.

Why Join ECFT? ECFT focuses on optimizing operations and reinvents the future of fulfilment by collaborating with multiple stakeholder teams to identify high-impact opportunities. Our team has pioneered FC optimization, developed a metrics suite, and collected millions of data points to uncover efficiency opportunities. We combine hard data with frontline insights to drive innovations, standardize efforts, and increase availability, delivery speed, reduce defects, and minimize cost-to-serve across the FC network. You will be at the forefront of optimizing Amazon's global fulfilment operations and delivering smiles to customers while tackling complex logistics challenges.

Qualifications You are proficient in English (European Framework level B2) and have strong communication skills across multiple stakeholder groups

You are a problem solver, comfortable working with data to triage issues and make critical decisions

Fluency in another European language

Degree or relevant experience in logistics, leadership roles, administration, education, or related fields

Experience in remote or centralized team environments

Some basic knowledge or interest in learning programming languages

Ability to balance and prioritize, influence others, and demonstrate proactive action

Experience collaborating with customers or stakeholders to drive business objectives and deliver results

Experience in fast-paced, metric-led environments with a focus on continuous improvement

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