Madrid Service Delivery Manager

Job DescriptionYou will be the key point of contact for IT service management across 4–5 Madrid sites. Your mission is to ensure stakeholders are satisfied with IT services, remove bottlenecks, and coordinate effectively with technical teams to resolve issues.- Act as the on-site focal point for business, facility management, and IT service management.- Follow up on incidents and service requests, ensuring smooth resolution by technical teams.- Review ticket and incident reports, identifying trends, and coordinating improvements.- Support local projects and transformations, ensuring IT services align with business needs and changes are well-communicated.Key Responsibilities : - Maintain oversight of service quality and proactively remove obstacles that block progress.- Build strong working relationships with stakeholders and ensure end-user satisfaction. RequirementsWe are looking for a professional with : - A strong background in IT service delivery, technical support leadership, or experience as a project leader / coordinator in IT-related environments.- Fluency in both Spanish and English – able to communicate effectively with business and IT teams alike.- A customer-facing, problem-solving mindset with the ability to rationalize requests and communicate clearly afterward.- Understanding of technical domains (networks, firewalls, laptops, Microsoft environments) to manage issues without performing the technical work yourself.- Strong stakeholder management skills and the ability to navigate a large, complex organization. BenefitsThis is a freelance contract with a minimum duration of 6 months. Onsite presence in Madrid with responsibility for 4–5 sites. Senior-level responsibility in a visible, business-critical role. A highly dynamic environment with broad stakeholder interaction and impact.