Head Of Ecommerce And Partnerships

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About Kuoni Tumlare

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape.

Role Purpose

The Head of E-Commerce & Partnerships will lead the development, optimization, and management of our online marketplace and digital distribution channels. This role is pivotal in ensuring that products curated by the FIT Collaboration Hub are e-commerce ready, optimally presented, and effectively distributed across multiple platforms. The position will act as the organization's center of expertise for marketplace distribution, bridging Sales, Procurement, Operations, and Technology.

Key Responsibilities

• E-Commerce Strategy & Leadership : Define and own the overall e-commerce and marketplace distribution strategy;
• Develop governance rules for channel management, pricing parity, and product visibility;

Drive adoption ofnew online channels while ensuring alignment with traditional sales.

Manage promotional campaigns, channel-specific merchandising, and visibility.

Explore and test emerging distribution opportunities aligned with company strategy.

Coordinate with Sales and Destination Direct teams to avoid channel conflicts and ensure brand consistency.

Champion CRM adoption and integration across sales channels, ensuring customer insights flow back into product development and service delivery.

Experience

Minimum 7+ years in e-commerce, OTA distribution, digital channel management, or travel tech.

Proven track record in managing multi-channel distribution and optimizing marketplace performance.

Skills & Competencies

Deep knowledge of online travel distribution.

Strong commercial negotiation skills and partnership management.

Data-driven mindset with hands-on experience in performance optimization.

Familiarity with CRM systems and their role in multi-channel customer management.

Excellent stakeholder management and cross-functional collaboration skills.

Mindset & Behaviors

Strategic thinker with operational discipline.

Comfortable introducing new ways of working into a traditionally structured organization.

Entrepreneurial, agile, and able to work across cultural and geographic boundaries.

Success in this Role Will Look Like

Marketplace channels delivering strong incremental revenue.

Clear governance and alignment across all sales channels, with minimal conflict.

Products consistently optimized for online visibility, conversion, and margin.

CRM fully integrated, providing a single customer view across sales and operations.

Recognized internally as the go-to expert for e-commerce and digital distribution.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Travel Arrangements

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