APPLICATIONS TECHNICIAN (BASED IN ANY OCBA HUB)

Overview

Context of the Post

MSF OCBA is continuously improving and developing the application of technology to its field operations in order to enhance the efficiency and effectiveness of MSF’s core mission. In this regard, the eHealth and Operations Applications Team (Apps4OPS) within the Application Unit in Projects & IT Office is looking for a technician to support with the development, configuration and deployment of solutions and their ongoing support, maintenance and improvements, once deployed.

Placement Within The Organisational Chart

The Technician will work within the Projects & IT Office, in the Apps4OPS Team, and s / he will be hierarchically accountable to the eHealth Manager.

Collaboration

In order to support and enhance information systems, and provide an easy access to reliable data for reporting and analysis, the Technician will work closely with :

Other team members in the Apps4OPS Team and eHealth team in the Medical Department for the development of new systems and the maintenance of existing systems

Dedicated project teams for the requirement gathering, design, configuration, development and deployment of new systems

Relevant positions in Operations (field and headquarters), Medical and Logistical Departments during implementation and ongoing support of systems

Relevant positions within P&IT Office and other MSF operational directorates

Responsibilities and Main Tasks

Translate client needs into technical requirements and adapted solutions for the organization

Participate in the development of new solutions or evolutions on existing solutions either on her / his own or as part of a project team

Manage task completion through external service providers

Maintain systems and applications under the responsibility of Apps4OPS Team

Update documentation related to applications (instructions, manuals, training modules)

Provide technical support to users

Maintain log of required repairs and maintenance initiatives for solutions

Stay up-to-date on latest technologies and applications

Design and optimize data models and standards, databases and information flow processes

Perform integration of data and processes into new and existing applications

Ensure compliance with MSF OCBA Information Security policies

Ensure that application developments are applied consistently across different environments (development, integration, production)

Consider risks before any intervention in production systems

Execute system validation tests and procedures

Contribute to the sharing of knowledge in the areas of strength or under their responsibility to staff with different profiles (medical, logisticians...)

Support training sessions and adoption interventions, including field visits, if required

Stay up-to-date on other MSF movement technical solutions and contribute to mutualize efforts whenever possible

Selection Criteria

Education and experience

Technical background : University degree in a technical field (e.g., Software Engineering, Telecommunications, etc.) with a focus on applications and data architecture.

Minimum 3 years of experience in a comparable position : roles such as Data Architect, Front-end Programmer / Developer, Software Engineer or similar, but with a focus on applications and data architecture.

Business analyst experience in relation to applications

Experience in eHealth domain in humanitarian organizations very advantageous

Excellent documentation and organisational skills

Knowledgeable in software development cycle

Experience in providing second-line technical support for a diverse, non-technical, geographically dispersed user community including remote assistance

Availability for short trips to the field, according to project plans

Excellent English required. French / Spanish / Arabic / Portuguese advantageous

Technical Knowledge

Knowledgeable on web applications based on Tomcat (administration and debugging)

Good command of technologies already used in the organization very advantageous :

DHIS2 (as MSF OCBA’s Health Management Information System)

Community Health Toolkit

PowerPlatform applications (PowerApps, PowerAutomate...)

High command of advanced Excel functionality is an asset

Good command of virtual machines and cloud services (e.g. AWS, Azure...) is an asset

Conditions

Position based in any MSF-OCBA Hub : Bogotá, Dakar, Nairobi, Barcelona or Madrid. Final location will be subject to the employability of the preselected candidate (e.g., residency, work permit, etc.). For the rest of Spain Delegations as Bilbao, Sevilla and Valencia : Final location will be also subject to the availability of space at the time of the final selection.

Duration of position : permanent (min. 3 years).

Full time.

Annual gross salary : HQ-3A level + secondary benefits based on MSF OCBA Reward Policy. Subjected to local conditions.

How to Apply

To apply, please submit your CV and cover letter to :

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under the Ley General de la Discapacidad de 2013 (LGD) invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Non-profit Organizations

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