Head DDIT EXP Design

Job Description Summary

Location : Barcelona, Spain; Prague, Czech Republic; Hyderabad, India. This role is based in Prague or Barcelona or Hyderabad. Novartis is unable to offer relocation support for this role : please only apply if this location is accessible for you.

About the Role : It is exciting times at Novartis, as we are building a new DD&IT Experience and Adoption team and we are looking for a Head DDIT EXP Design to join us in our journey. Take on a challenge that matters! Be the catalyst who turns insights into action and change into belonging. Partner across teams to make complex platforms simple and joyful guided by integrity and an unbossed mindset. Help reimagine how people experience DD&IT at Novartis, so technology feels natural, supportive, and human for everyone.

The Head DDIT EXP Design is responsible for driving human-centered design initiatives across Data, Digital & IT (DDIT) platforms, applications, content, and service journeys. This role prioritizes user needs and ensures the creation of intuitive, seamless, and engaging solutions that address pain points, enhance service interactions, and improve overall user experience.

Leading a talented team of designers and specialists, the Head DDIT EXP Design will establish a cohesive approach to the design process, develop user journeys and workflows, and implement design systems that ensure consistency across all tools and services while aligning with organizational goals.

Please note this role may require some occasional travel.

Key Responsibilities :

• Human-Centered Design Leadership : Champion and advocate for human-centered design principles across all DDIT tools, platforms, and service workflows.
• User Journey Mapping : Map end-to-end customer journeys and identify pain points, opportunities, and improvements to enhance service interactions and interfaces, in coordination with the Research & Insights team.
• Experience Design Execution : Design and optimize user journeys, interfaces, content, and workflows to provide seamless and effective service experiences.
• Design Systems Development : Responsible for crafting, maintaining, and iterating the design system's visual, interaction, and usability standards, ensuring all components are user-centered, accessible, and aligned with organizational branding and design principles, and coherent across DDIT tools and platforms.
• Collaboration & Stakeholder Engagement : Partner with research, development, and strategy teams to identify opportunities and implement solutions aligned with organizational priorities.
• Team Leadership : Guide and mentor a multidisciplinary team of designers and experience specialists, fostering creativity, innovation, and collaboration.
• Performance Monitoring : Continuously evaluate and refine design initiatives to ensure measurable improvements in user experience, engagement, and satisfaction.

Essential Requirements :

Desirable Requirements :

Commitment to Diversity & Inclusion : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

What We Offer (CZ only) : Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Car Allowance; MultiSport Card.

Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

Accessibility and Accommodation : Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information.

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