Client Specialist

Job Title : Client Service Specialist

Location : Oasis Premium Recovery Centre, Marbella

Schedule : Full-Time (Flexible, including weekends as needed)

Overview

The Client Service Specialist provides daily support and concierge coordination for residents, ensuring comfort, discretion, and smooth day-to-day experience throughout their stay. This role involves direct client assistance, local driving and transport, and coordination of activities, appointments, and personal requests.

Key Responsibilities

• Serve as a primary point of contact for residents regarding daily needs, requests, and logistical arrangements.
• Provide safe and discreet transportation for residents to appointments, wellness sessions, leisure activities, and airport / port transfers.
• Assist with scheduling and coordinating services such as fitness, spa, medical appointments, personal shopping, and dining.
• Maintain a supportive and professional presence, offering guidance and assistance while respecting privacy and boundaries.
• Coordinate and communicate with internal staff and external service providers to ensure seamless client experience.
• Maintain accurate daily notes and handover reports for team continuity.
• Ensure vehicles are clean, maintained, and presentable; manage fuel and basic upkeep.
• Support client wellbeing and comfort within the residence, including assisting with welcome arrangements, orientations, and routine check-ins.
• Uphold confidentiality and the high-standard guest service environment of a premium recovery residence.

Requirements

Preferred Qualities

Compensation & Benefits

Competitive salary based on experience, paid holidays, structured support and training, and opportunities for career development.