Tech-Driven Healthcare Solutions Expert

Overview

Immerse yourself in a dynamic and forward-thinking environment where innovation and collaboration thrive.

We are a technology-driven healthcare solutions provider with a passion for empowering our clients to be future-ready.

With us, you\ 'll embark on an acceleratedjourney of growth and development, leveraging cutting-edge technologies to drive meaningful change in the healthcare landscape.

Our purpose is to enable healthcare organizations to achieve their goals by providing agile, nimble, and industry-leading solutions.

Job Description

As a CRM Support Specialist , you will play a pivotal role in driving business outcomes through strategic direction, product feature prioritization, and evangelizing Vault CRM capabilities.

Responsibilities

• Establishing and monitoring KPIs to track CRM performance, adoption, and impact on field force productivity and customer engagement
• Leading strategic direction, prioritizing product features, and evangelizing Vault CRM capabilities
• Gathering market requirements from stakeholders, designing customer-facing solutions, and ensuring product features meet industry needs
• Collaborating across departments to launch new features, manage product backlogs, and ensure quality delivery
• Communicating product vision, conducting training sessions for internal and external audiences, and providing subject matter expertise for market-specific CRM workflows

Required Skills and Qualifications

Benefits

Join a culture that values diversity, equity, and inclusion. We offer equal employment opportunities without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic.

Others

Preferred certifications : Veeva CRM / Vault, Agile / Scrum (CSPO), Data Management / Governance.

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