TOD´S Group - ECI Diagonal - Store Manager

Mission : Responsible for the commercial development and branding of Tod’s within the store as well as customer experience and satisfaction.

Main activities :

Develop the store sales turnover :

Guarantee the implementation of Tod’s commercial policy within the store

Setting of sales objectives and periodic analysis of the results achieved

Implementation of the selling ceremony in accordance with the Brand guidelines

Ensure the highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department

Guarantee the implementation of CRM actions in order to develop the customer database

Supervise the coordination of Trade marketing events

Analyse sales reports and customer feedback

Propose action plans in order to exceed the set objectives and increase turnover

Guarantee correct invoicing and collection procedures

Ensure good stock management : control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management :

Organize the activity of the store : planning, determine collective and individual actions

Support and organize communication with store staff : lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement

Participate in the recruitment of new employees and guarantee their integration : training in processes and procedures, various trainings, etc.

Contribute to the motivation and promotion of the sales team : evaluate its employees and ensure the follow-up of development actions

Ensure brand image :

Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy

Guarantee customer satisfaction

Guarantee compliance with the rules and procedures within the store

Profile : Experience :

2 / 3 years minimum team management experience

Specific Competences :

Management

Luxury sales and hospitality techniques

Aptitudes :

Result and performance orientation (mastery of different KPIs)

Client oriented

Organization, responsiveness and adaptability

Written and oral communication

Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes

Fluent Spanish and English

• Please apply with CV attached

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.