Technical Account Manager

Job Description

We’re PayRetailers, and we offer cutting‑edge payment solutions that empower businesses to succeed in Latin America & Africa.

Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.

We’re looking for a new Technical Account Manager to help us deliver world‑class onboarding and support for our merchants.

About The Role

This role is pivotal in ensuring that merchants integrate efficiently with our APIs, benefit from the best possible UX / UI, and achieve optimal conversion rates.

You’ll be the bridge between our clients, commercial teams, and tech experts—turning technical challenges into smooth, scalable solutions.

Job Requirements

• Bachelor’s degree in Computer Science, Systems Engineering, Business Administration, or related fields.
• 2+ years of experience in technical support, technical account management, or solutions engineering, preferably in payments, fintech, or SaaS.
• Working knowledge of data analysis and operational performance metrics.
• Hands‑on experience or strong knowledge in RESTful APIs & Design Patterns, HTTP status codes & best practices, JIRA & Freshdesk (or equivalent ticketing / issue tracking tools), API testing / management tools (Postman, Insomnia, etc.), and basic knowledge of webhooks, SDKs, and authentication flows (OAuth, API Keys).
• Strong customer relationship and interpersonal skills, able to translate technical concepts into clear business impact.
• Fluent in English (Spanish and / or Portuguese is a plus).

Job Responsibilities

Job Benefits

If you’re passionate about tech, innovation, and want to thrive in an environment that values collaboration and diversity, this role might be the perfect fit for you!

Apply today and help us shape the future of the PayTech industry!

To get an idea of what life at PayRetailers is like, check out our Instagram and our About Us Page .

Seniority level

Entry level

Employment type

Full‑time

Job function

Business Development

Referral

Referrals increase your chances of interviewing at PayRetailers by 2x.

Our commitment to diversity, equity & inclusion

At PayRetailers, diversity, equity, and inclusion aren't just values – they're fundamental to who we are. We're dedicated to fostering an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team.

Please feel free to include your pronouns in your application (e.g. she / her, he / him, they / them, etc.).

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