Salesforce Project Manager

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager.

Main duties :

• Provide support in the pre-sales tasks of assigned accounts : solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
• Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
• Alert operations management of potential deviations. Establish communication and risk mitigation plans.
• Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
• Lead project demos for the client.
• Lead the resolution of issues arising from project implementation.
• Lead the relationship and pursue customer satisfaction regarding the project.
• Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
• Responsible for sending customer satisfaction surveys regarding the project.
• Identify potential Up & Cross-Selling opportunities for the