Senior Engineering Manager - AI

Overview Join to apply for the Senior Engineering Manager - AI role at Alan

The mission & impact

You. Better. With Alan. We're building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance. When they break, people can't get the healthcare guidance they need most. Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.

What you'll build and who you'll work with

AI support platform : Intelligent systems that help our support team resolve member queries faster and more accurately than ever before

Automation engine : Smart workflows that handle routine tasks, letting our team focus on complex member needs and relationship building

Next-Gen member experience : We\'re building sophisticated AI tools that anticipate member needs and provide proactive healthcare guidance

Role

You\'ll lead 6-15 engineers across multiple crews, working closely with product managers, support operations, and data scientists. You\'re the bridge between cutting-edge AI technology and real member impact. In this role, you will :

Set technical direction by balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and security

Build talent density through strategic hiring, honest performance management, and creating engaging technical challenges that excite engineers

Enable effective collaboration across crews by fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactively

Drive strategic alignment with product partners, improve development efficiency using modern tools (AI, Cursor, Dust), and ensure realistic commitments that balance technical needs with business goals

Stay hands-on with architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leader

Why this role is special

Dual impact : Shape both technical excellence and team growth — your engineers become better while building better products

AI at scale : Lead teams building production AI systems that serve hundreds of thousands of healthcare interactions

Leadership growth : Influence engineering culture, mentor future leaders, and drive technical strategy that shapes the future of healthcare delivery

What we're looking for

Leadership experience :

3-5 years managing engineering teams with a track record of building high-performers

Experience scaling teams and establishing engineering excellence standards

Technical foundations :

Strong technical background with ability to guide architectural decisions

Experience with modern development practices and AI-assisted development tools

What we value :

You balance technical debt with feature delivery while maintaining quality

You develop people as much as you develop products

Clear progression in your management career — increasing team size, scope, and strategic impact

Mission alignment :

Healthcare technology and AI innovation excite you

You understand that great engineering teams are built on psychological safety and continuous learning

How we work

Location : You must be legally eligible to work in France, Belgium, or Spain.

Hybrid approach : Amazing office spaces, sponsored co-working hubs, or full remote — we want you where you\'re most effective at leading and developing your teams.

Growth mindset : Every Alaner gets a dedicated coach from day one. As a leader, you\'ll have additional support for developing your management skills.

Important note : we hire people, not roles. If you\'re excited about this opportunity but don\'t check every box, we\'d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman : research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist. We\'ll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

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