SaaS Operations Manager

The company

Our team members are at the heart of everything we do. At our company, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

A leading global service provider for the Pharmaceutical Industry, we specialize in all aspects of drugs and medical devices approval, market development, and effective product maintenance. The success of our company resides in the expert knowledge and high motivation of our employees. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career.

Responsibilities

Provide consulting, training, and support on client-facing and internal projects related to hosted safety database services and technology systems for Pharmacovigilance.

Assist in designing, developing, implementing, improving, and maintaining technical solutions for Pharmacovigilance business, with a focus on safety databases and technology systems, covering :

System setup and configuration.

Validation documentation creation, guidance, and execution.

Training materials development and delivery.

Post-implementation support.

Administer Safety Databases (Pharmacovigilance and Medical Information modules) and other technology systems for Pharmacovigilance, including database configuration and user account management.

Provide second-level support for the internal helpdesk.

Analyse complex business needs from clients and internal teams and recommend / implement solutions.

Provide project management and oversight for both client and internal projects.

Participate in client audits and inspections.

Develop and review internal documents, procedures, and instructions (SOPs, WIs, and FAQs) to ensure adherence to defined policies.

Deploy version updates, hot-fixes, and patches following controlled change request procedures.

Lead the design and execution of data migrations for hosted safety databases.

Provide subject matter expertise to the Business Development process.

Mentor senior specialists and other team members.

Take on other responsibilities as required.