Payments Relationship Manager – (Hybrid)

As you contemplate your future you might be asking yourself whats the next step? Start your journey with us

Were seeking an experienced Payments Relationship Manager to join our Payments team in Barcelona Hybrid to be responsible for managing and optimizing relationships with payment service providers acquirers banks schemes and other financial partners If youre ready to soar were ready to take you there

Why eDreams ODIGEO

Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe

21 million customers 44 markets 5 brands 65M members in Prime
More than 100 million searches per day Up to 18 billion daily AI predictions[e1]
Over 1600 employees More than 60 different nationalities from all continents
99 permanent contracts 36 average age

Were the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe We are a tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program

What you will do:

The Roles Key Responsibilities and Tasks

As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a Payments Relationship Manager in the Payments you will be in charge of:

Payment Business Development amp; Strategy:

• Identify and develop new revenue opportunities within payments such as valueadded services and alternative payment methods
• Collaborate with internal teams to optimize checkout experiences conversion rates and customer payment preferences
  Support market expansion by ensuring the availability of relevant local payment methods and optimizing crossborder payment capabilities
• Drive innovation in payments by assessing and launching new payment methods like open banking BNPL and digital wallets to enhance customer adoption and loyalty
• Work with data analytics teams to derive insights from payment trends and translate them into strategic business recommendations

• Partner Management amp; Optimization:

  Build and maintain strong relationships with payment service providers PSPs acquiring banks and alternative payment method APM providersNegotiate commercial agreements transaction fees and servicelevel agreements to optimize payment costs and efficiencyMonitor partner performance resolve operational issues and collaborate to implement enhancements in payment acceptance and processing

  Payment Strategy amp; Performance Improvement:

  Analyze payment performance metrics approval rates chargebacks fraud rates etc and develop strategies to optimize success ratesIdentify new payment solutions and market trends to improve customer experience and expand globallocal payment coverageWork with internal teams to enhance routing logic reduce failed transactions and minimize payment friction

  Risk amp; Compliance Management:

  Ensure compliance with regulatory requirements card scheme rules and industry best practicesCollaborate with fraud and risk teams to mitigate chargebacks fraud and disputes while balancing customer experienceStay updated on changes in payment regulations and assess their impact on the business

  CrossFunctional Collaboration:

  Work with finance teams on reconciliation settlement issues and cost managementSupport product and engineering teams in integrating and improving payment technologiesPartner with customer service teams to address paymentrelated customer inquiries

  What you need to succeed:

  Good to have

  Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:

  Bachelors degree in Business Finance Economics or a related field5 years of experience in payments fintech banking or a related role preferably in an ecommerce or OTA environmentStrong understanding of payment processing acquiring chargebacks fraud management and regulatory complianceExperience negotiating contracts with PSPs banks and payment networksAnalytical mindset with proficiency in datadriven decisionmakingExcellent communication and stakeholder management skillsKnowledge of global and local payment trends including alternative payment methods and digital wallets

  Preferred Qualifications:

  Experience in the travel subscription or ecommerce industryFamiliarity with payment processing gateways risk management tools and reconciliation processesKnowledge of PSD2 PSR 3DS and other payment regulations

  Whats in it for you?

  The best talent deserves the best benefits

  At eDO we want you to be a part of our success story and great culture

  Heres what we offer:

  A rewarding Compensation package Prime Plus membership competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 yearsContinuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding programGrow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotionsYour Wellbeing is our priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you bestWork hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our officesEnjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile mindset environment with recognition at our core

  Wanna take a peek into what its like to work at eDO? Follow us on and discover more about life at eDO

  If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel

  now

  We are an equalopportunity employer and value diversity at our company We do not discriminate based on race religion colour national origin gender sexual orientation age marital status or disability status Our people are the key to our success Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation Dont meet every requirement? If youre excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless

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