VIP Relationship Manager / Client Success Manager (CSM)

Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y / o el entrenamiento de sus profesionales.

Actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.

Position

VIP Relationship Manager / Client Success Manager (CSM)

Location

Remote (Location Flexible) - EAST working hours

Responsibilities

We’re looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of clients. In this role, you won’t handle day‑to‑day campaign execution — that work is owned by our GTM Engineers — but you will lead the overall client relationship and ensure they receive measurable value.

You will run weekly strategy calls, provide responsive support through Slack / Intercom, track key health metrics (NPS, meetings booked, usage), and collaborate closely with GTM Engineers to keep campaigns performing. Your core mandate is retention, client satisfaction, renewals, and account expansion.

Client Relationship & Communication

• Lead weekly strategy / review calls with assigned accounts.
• Provide responsive day‑to‑day support via Slack Connect and Intercom.
• Act as the trusted advisor and executive POC for VIP accounts.
• Ensure proactive communication : share weekly performance summaries, experiments, and campaign insights.

Retention & Renewals

Strategic Oversight

Feedback & Insights

Requirements

Preferred Skills

Hours

8 a.m. to 5 p.m. EAST

Contract type

Contractor

Why Join Us

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