Customer Advisor Spanish / German

Overview

Join to apply for the Customer Advisor Spanish / German role at lampenlicht.

We are looking for Customer Advisors to join our Customer Service Department. You speak Spanish, German and solid English, and you are passionate about frontline customer service, answering inquiries and helping customers create the perfect ambiance in their homes.

What will you do?

Be the first point of contact for our customers, communicating via email, phone, or chat.

Address a wide range of questions accurately and translate issues into effective solutions.

Make informed decisions, provide proactive advice, and assist customers across Europe using growing knowledge of our lighting products.

Record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

Receive initial training from a colleague before working independently.

Job Requirements

Communicative with a knack for smooth conversations; experience as a customer service representative.

Proficient with systems (preferably Salesforce) and able to multitask.

Fluent in German, Spanish and solid in English.

Ability to handle stress, stay composed under pressure, and be patient with strong listening and commercial insight.

Spanish Social Security Number and / or NIE is required to start working.

We believe in on-the-job learning. If you don’t meet all listed requirements, you are encouraged to apply; proficiency in the required languages and possession of a Spanish Social Security Number and / or NIE are most crucial.

What we offer

Base salary of EUR 20,500 per year gross (full-time 40h / week).

Language bonus per language you work in.

30 natural days of vacation.

60% of working time in our Barcelona office with 40% remote work; remote work fully possible with our workation options after 6 months.

Fully equipped home office after 6 months.

Employee discount on lamp lighting to brighten your home.

Opportunities to learn and grow in our online learning platform.

After 6 months, transportation or restaurant allowance; private health insurance fully covered.

Social activities and company events.

Working schedule

Full-time employment : 40 hours per week, 5 days of 8 hours spread over Monday to Saturday (08 : 00-17 : 00 or 09 : 00-18 : 00, one hour lunch). Some markets may not require Saturday work; Sunday or holiday work may occur with extra allowance or extra free days. Sunday / holiday work is voluntary.

About us

We are a fast-growing international organization with 39 webshops in 31 European countries. Head office in the Netherlands with offices in Barcelona and Kraków. We are part of the LUQOM Group and may involve work for sister companies within the group.

Ready to bring 100% Ambience to Europe? Send your motivation and CV. We start with a 15-minute online introduction, then an interview at our Barcelona office.

Languages

Do you speak German, Spanish and English? If you speak one or more of the languages below, please let us know :

Dutch

Danish

French

Italian

Spanish

Croatian

Czech

Hungarian

Romanian

Finnish

Swedish

Portuguese

Additional languages considered are Albanian, Bosnian, Bulgarian, Estonian, Greek, Latvian, Lithuanian, Macedonian, Serbian, Slovenian, Turkish, Ukrainian.

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