Job Overview
As an IT Support Technician (L1–L2), you’ll serve as the initial point of contact for technical
issues—handling assistance requests, diagnosing and resolving problems across hardware,
software, network, and user access—and ensuring operational continuity for employees and
systems.
Key Responsibilities
○ Triage, diagnose, and resolve or escalate tickets via helpdesk tools.
○ Own basic troubleshooting—user
Information Technology Specialist • pamplona, navarra, España