Senior Customer Architect

Overview Join to apply for the Senior Customer Architect role at Elastic.

Elastic, the Search AI Company, enables real-time answers across data at scale. Elastic’s cloud-based solutions for search, security, and observability help organizations deliver the promise of AI.

What Is The Role We are actively seeking a Customer Architect with hands-on experience in Observability, Cybersecurity, and Enterprise Search. A strong technical background, preferably in cloud-based software solutions, is required. You should be eager to adopt Elastic solutions and apply them to solve customer challenges. The role involves driving consumption of Elastic solutions, onboarding customers, securing adoption, and facilitating expansion.

You will act as a Trusted Technical Advisor, collaborating with customers and teams to ensure Elastic solutions meet expectations. You will define and communicate Technical Success Plans tailored to each customer’s goals and metrics, outlining steps for implementation and achieving desired outcomes, thereby guiding the customer toward success and satisfaction.

The role includes providing technical guidance, aligning objectives with business goals, removing technical frictions, and supporting smooth adoption and increased usage of Elastic solutions. A primary aim is to grow annual recurring revenue (ARR) through expansion and ongoing value delivery.

What Will You Be Doing

Collaborate with the