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IT Support Specialist

IT Support Specialist

Service ClubCatalonia, Spain
Hace 1 día
Descripción del trabajo

Service Club is the world’s only job platform dedicated to drivers and riders, helping top delivery companies worldwide onboard pre-vetted couriers in record time.

We provide candidates with fast access to job opportunities, personalized support, and certified training through our Service Club Academy – making us a one-of-a-kind platform in the delivery industry.

If you want to be part of a fast-growing, international company that connects people to better job opportunities while improving platform efficiency — we want to hear from you!

About the Role :

We are looking for a proactive and detail-oriented IT Support Specialist to join our team. You will be the first line of support for all internal IT operations, ensuring our employees are productive, secure, and well-supported. This is a high-autonomy role focused on managing our cloud tools, endpoints, and security processes.

Key Responsibilities :

  • Identity & Access Management (IAM) : Manage the full employee lifecycle, including Google Workspace (IDP) account provisioning for onboarding, offboarding, and managing group-based permissions.
  • Endpoint Management : Coordinate hardware provisioning with our partner. Ensure all company laptops meet security standards (firewall, antivirus) and provide troubleshooting support to employees.
  • SaaS Administration : Manage core applications like Google Workspace and Slack. Track licenses to optimize costs and identify unapproved "shadow IT" software.
  • Security (Tier 1) : Enforce security best practices, especially MFA. Assist with security awareness (e.g., phishing campaigns) and act as the first response for security incidents.
  • Helpdesk & Support : Manage the internal support channel (Slack / Linear). Maintain and create documentation in our wiki and act as the technical liaison with our coworking space.

What We're Looking For :

We are hiring for mindset and attitude first. We will teach you the specific tools.

  • High Autonomy & Proactivity : You are a self-starter who can manage your own time and priorities. You don't wait for instructions; you see a potential issue and own it.
  • Clear Communication : You can patiently explain technical problems to non-technical colleagues and are a service-oriented team player.
  • Pragmatic Problem-Solver : You are resourceful, know how to find an answer, and can effectively troubleshoot issues to find the root cause.
  • Strong Ownership : You are meticulous and reliable, especially when managing critical systems like user access, licenses, and security protocols.
  • "Security-First" Mindset : You understand the importance of security and are comfortable enforcing policies that protect the company and our employees.

    • Technical requirements :

  • Previous experience administering Google Workspace (G Suite).
  • Familiarity with any MDM (Mobile Device Management) solution.
  • Experience in a helpdesk or IT support role, including networks and systems

    • Why Join Us

  • Truly international team – Work alongside talented professionals from 15+ nationalities.
  • Extra day off – Celebrate your birthday with a paid day off!
  • Prime location – Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views.
  • Hybrid work model – Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval).
  • Wellness & social perks – Enjoy team-building activities, wellness sessions and pet-friendly offices provided by OneCoWork.
  • Free coffee, tea, and drinks – Stay energized throughout the day.

    • Our Hiring Process :

  • Screening Call (30 min) – An initial conversation with our Talent Team to get to know you and discuss your experience.
  • Second interview (30 min) – A deep dive with our Marketing team into your Skills & Experience for role-specific questions to assess technical and practical knowledge.

    • At Service Club, talent comes first. We are committed to equal opportunity employment, regardless of race, color, religion, gender, sexual orientation, age, gender identity, or disability.

    If you want to be part of a fast-growing company and leave your mark in the world of workforce mobility… We are looking for you!

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    It Specialist • Catalonia, Spain