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Administrative Support Specialist

Administrative Support Specialist

DGB GroupMadrid, Kingdom Of Spain, España
Hace 22 horas
Descripción del trabajo
  • Operations Associate
  • Purpose of the role
  • : This is an exciting, customer-facing role assisting the Operations Manager in developing, managing & building relationships with our most important customers - our drivers. The role offers a variety of responsibilities across operations, ensuring that drivers using the FREE NOW platform are offering the best quality of service possible by identifying, proposing new ideas and actioning a variety of driver behaviours.At FREE NOW we strive to deliver a superior level of service to drivers using the FREE NOW App, so they in turn can provide a superior level of service to our passengers.This role offers a great opportunity to be involved in a wide range of operational tasks in the fast-paced environment of a growing company.
  • Main areas of responsibility
  • : - Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound, outbound calls and face to face visit in Driver Centre).- Being the first point of contact for drivers who arrive at both of our Driver Centres.- Processing the onboarding of new drivers in accordance with strict regulatory criteria, ensuring accuracy and an excellent level of face to face service.- Onboarding drivers with zero emission vehicles in line with FREE NOW's Green Pledge targets- Collaborating across departments to generate interest FREE NOW strategy amongst our existing driver base.- Enabling successful performance through driver engagement campaigns including outbound calls to improve the performance of existing drivers and increase our driver platform utilisation.- On occasion you will be asked to support a wide range of additional projects including follow up of driver quality, engagement and acquisition as well as deployment of on car advertisement, driver app improvement & bug reporting, testing and competitor research & market share analysis.
  • Skills and Competencies
  • : - 6 months or 1 year experience in an operational or customer facing role. Experience in the ride-hailing industry is a bonus.- You have excellent customer service & organisational skills and you have an eye for detail along to a focus on quality in everything you do.- You are personable, confident and are able to deal with an array of different characters and tailor your communication accordingly.- You are a proactive self-starter who holds themselves and others accountable in reaching goals.- You have a strong sense of ownership and a problem-solving mindset.- You are comfortable working with datasets & making data driven decisions.- You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.- You have an excellent level of written and verbal communication skills in Spanish and English.
  • Diversity and inclusion
  • : - At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision : to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone._
  • Move like you
  • At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals - that's why we share our insights and results to get on track together every month.Your
  • wellness and work-life balance
  • matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there!Let's grow together! We believe in a
  • transparent career growth
  • plan, quarterly development sessions with your team lead as well as regular 1 : 1s to help you thrive! For your own ideas, you're welcome to set up initiatives and projects.
  • Need a lift?
  • We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.
  • More Benefits?
  • Monthly mobility budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, kudos and many more!
  • About FREE NOW
  • : FREE NOW is Europe's leading multi-mobility platform backed by BMW Group and Daimler AG. Next to ride hailing, FREE NOW also offers micro-mobility services such as e-scooters, e-bikes, e-vespas as well as car sharing. It consists of the services FREE NOW (10 European markets) and Βeat (5 Latin American and 1 European market). Summed up, those services currently attrac
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    Administrative Support Specialist • Madrid, Kingdom Of Spain, España