Staff Customer Solutions Engineer

Overview Staff Customer Solutions Engineer (DACH) – Plume is seeking an experienced and highly motivated Staff Customer Solutions Engineer to join our dynamic team. You will be a key technical advisor, working directly with Internet Service Providers (ISPs) as the bridge between their business needs and our cutting-edge solutions. You’ll play a crucial role in the sales process, from initial discovery to successful deployment, ensuring partners achieve maximum value from our products. This is a fantastic opportunity for a technically adept individual with a passion for networking, cloud, and AI who thrives in a customer-facing role.

Responsibilities Technical Trusted Advisor : Engage with ISPs to deeply understand their technical and business requirements, and demonstrate how Plume's solutions meet and exceed those needs.

Product Demos & Trials : Conduct compelling product demonstrations and manage complex PoC and field trials, showcasing the tangible benefits of Plume's technology.

System Integration : Collaborate with internal teams to understand and deliver Plume's solutions within a customer ecosystem, integrating into BSS / OSS, CRM, ticketing, and AI platforms using APIs and other methods.

Sales Enablement : Work with the sales organization to drive revenue, meet sales quotas, and contribute to growth.

Presentations & Events : Prepare and deliver high-impact presentations (e.g., QBRs) and represent Plume at industry events and conferences.

Product Development Input : Provide feedback to product and engineering teams based on customer requirements and market trends.

Technical Support : Offer prompt local and remote technical support for PoCs, lab trials, and deployment ramp-ups.

Industry Expertise : Stay up-to-date on networking, cloud architectures, and AI standards and technologies.

Experience & Qualifications Hands-on Technical Experience : Configuration and deployment of software and hardware (Wi-Fi, networking equipment, and cloud services). Understanding of cloud architectures and AI principles; knowledge of Residential and SMB Gateways is a plus.

ISP SaaS Experience : Experience deploying large-scale SaaS network solutions to millions of endpoints.

Communication & Collaboration : Proven ability to work with all levels of staff and customers.

Networking & Cloud Certifications : CWNA, CCNA, or AWS Solutions Architect preferred.

Problem-Solving : Strong analytical skills and ability to troubleshoot complex issues in a fast-paced environment.

Qualification Requirements Experience : 5+ years in network, security, SaaS, and / or AI industries.

Education : BS / BA in a relevant field or equivalent work experience.

Industry Knowledge : Knowledge of SDN and wireless technologies and related products is preferred.

Communication Skills : Advanced written and oral communication skills.

Travel : Ability to travel >

70% of the time.

Location / Language This is a remote position. Candidates must be based in Germany, Austria, or Switzerland and be fluent in both German and English.

About Plume Plume is the creator of an open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers. We partner with over 400 ISP customers worldwide and use OpenSync, an open-source framework, to decouple service offerings from hardware and enable multi-vendor, open-platform architectures.

Plume is an equal opportunity workplace with nondiscrimination in all employment practices and decisions. We provide equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law.

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Consumer Services

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