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Technical Account Manager (German Speaker) – Cloud & Hosting Solutions

Technical Account Manager (German Speaker) – Cloud & Hosting Solutions

IONOS, , Spain, España
Hace 29 días
Descripción del trabajo

Overview

German-speaking Technical Account Manager to join Arsys (part of the IONOS Group) for global cloud and hosting platforms. You will be the go-to partner for key clients, ensuring a smooth experience, tailoring solutions to business needs, and resolving technical issues. You will collaborate with internal engineering, support, and product teams while acting as a trusted advisor for the client.

What You’ll Do

  • Act as the primary point of contact for selected clients in the DACH region.
  • Build long-term, trusted relationships and bridge communications between clients and internal technical teams.
  • Deliver timely, clear, and proactive communication via phone, email, and tickets.
  • Understand business goals and translate them into technical outcomes.
  • Coordinate and follow up on incidents, service requests, and change implementations.
  • Track and communicate resolution progress with clients and internal teams.
  • Ensure infrastructure changes are documented and followed through.
  • Assist in planning and monitoring small to mid-sized cloud / IT projects.
  • Align internal timelines, tasks, and team responsibilities; keep clients informed at every step.
  • Contribute to improving processes, documentation, and overall delivery quality.

What We’re Looking For

  • Fluent in German (C1+); English or Spanish is a plus.
  • 2+ years in a technical, project coordination, or client-facing role (IT, Cloud, SaaS preferred).
  • Strong communication and organizational skills.
  • Service mindset with the ability to prioritize and adapt in a dynamic environment.
  • Basic technical background or interest in cloud, infrastructure, or hosting solutions.

    • Why Join Us

  • Work on global-scale cloud infrastructure projects with top-tier clients.
  • Flexible hybrid or remote work options from Spain.
  • Competitive salary and benefits package : health insurance, meal vouchers, daycare allowance, and more.
  • Custom training & certifications in tech or leadership—tailored to your goals.
  • A culture of innovation, teamwork, and real impact : Your voice matters here.
  • Twice-a-year company-wide events and celebrations.

    • If you’re ready to bring your tech mindset, problem-solving skills, and passion for customer success to a growing international team, we’d love to hear from you. Apply now and let’s build something great together.

    Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Engineering, IT Services and IT Consulting
  • Industries : IT Services and IT Consulting, Telecommunications, Internet Marketplace Platforms

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    Technical Account Manager • , , Spain, España