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HR Customer Care Associate - Dutch Speaker
Strada Energy InternationalGranada, Andalusia, España
Hace más de 30 días
Descripción del trabajo
THE ROLE
RESPONSIBILITIES
Use HR expertise to advise upon client queries / issues and ensure a good understanding of country specific legislation and tasks
Where applicable ensure Data Management is performed accurately and on time
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Follow Detailed Working Instructions (DWIs) and highlight any gaps / inconsistencies in the documentation. Also support the updating of DWIs
SOC Controls completed on time and with the necessary evidences
All system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate
Highlight to Service Manager any deviations from the standard scope of service
Ability to recognize and deal appropriately with sensitive and confidential information
Contribute to team meetings and raise any issues immediately to your Service Manager
Build good relationships with internal stakeholders and keep them up to date when needed
REQUIREMENTS
100% Attainment of customer SLA agreements
Demonstrate professionalism and act responsibly
Adherence to all Security and Compliance procedures and quality standards
Flexibility to support a global and fast paced environment
Attention to detail
Excellent Dutch written and verbal skills and good English skills
Self-motivated and a willingness to learn
At Strada, our values guide everything we do :
Anticipate Customer Needs
– We stay ahead of trends so our customers can grow and succeed.
Own the Outcome
– We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter
– We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems
– We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work
– We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and / or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.Please note : This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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