SeniorTrainingandQualityDirector

Overview Job Title : Customer Care Senior Training and Quality Director

Shape the Future of Digital Commerce as a key member of our team.

Responsibilities Develop and implement comprehensive training programs for new hires, existing employees, and specific projects.

Create training materials, deliver training sessions, and evaluate their effectiveness.

Define and implement quality assurance protocols and procedures across various operational areas.

Set clear standards, conduct audits, and ensure compliance with industry regulations.

Lead and manage training and quality assurance teams, providing guidance, coaching, and performance management.

Hire, train, and develop team members.

Monitor and evaluate performance; develop and implement key performance indicators (KPIs) and metrics to track training effectiveness and quality performance.

Analyze data, identify trends, and provide feedback to stakeholders.

Drive continuous improvement; identify areas for improvement in training programs and quality processes, implement corrective actions, develop action plans, and monitor their effectiveness.

Collaborate with stakeholders; work closely with operations, human resources, and product development to align training and quality initiatives with business goals.

Stay updated on best practices; keep abreast of industry trends, best practices, and emerging technologies in training and quality assurance, and evaluate and incorporate new methodologies to enhance the organization's capabilities.

Requirements Requirements : Not provided in the excerpt.

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