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Digital Customer Support Specialist
beBeeCustomerServiceCataluña, EspañaHace 1 día
Descripción del trabajoA competitive salary of €25,000-30,000 OTE A hybrid working model with 3-4 days per week working from home A full-time schedule with a permanent contract Full training on the brands and devices you'll support The chance to work in a dynamic startup-like atmosphere with the stability of an international corporation An interview with our recruiter to learn more about you A video interview with the team managers A final interview with the HR manager
MediaMarktSaturn's Digital Consultation Services in Barcelona are taking off. Join a dynamic international team and help shape a growing business unit as a Customer Service Specialist.
Job Description
This role involves communicating with customers via digital tools, understanding their needs, and recommending the ideal product or solution. You'll support customers with initial setup and device discovery, identify opportunities for cross-selling and up-selling, and contribute to project KPIs through reporting and analysis.
Required Skills and Qualifications
- Prior sales experience in retail or direct sales, preferably in the consumer electronics industry
- A passion for tech and consumer electronics, including entertainment, audio / video electronics, IT, computing devices, mobile devices, and smart home solutions
- Comfortable using digital communication tools and video calls
- An ability to build trust and connect with customers in a clear, empathetic, and professional manner
Benefits
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Customer Support Specialist • Cataluña, España