Product Owner ITSM

Hey! Get ready to set sails and navigate the rindus wave ️. We\'re rindus , a People company. We love IT professionals, and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we\'ve been doing it since 2017, working closely with our German Partners to help them shape their software development teams. So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We\‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in?

About our partner

On behalf of our partner Douglas , we are looking for the best talent to join rindus. Douglas is a retail company that produces beauty, health, and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our Málaga (Spain) office.

What you\'ll be doing

We are looking for an experienced and driven Product Owner for Jira ITSM to lead the development and continuous improvement of our Atlassian-based IT Service Management environment. You will be the bridge between business stakeholders and technical teams, ensuring that our Jira ITSM platform supports organisational goals, enables efficient service delivery, and evolves with user needs.

Key Responsibilities

Own and manage the Jira ITSM product backlog based on business priorities and stakeholder input.

Translate business requirements into clear user stories, use cases, and acceptance criteria.

Act as the primary point of contact for all Jira ITSM-related initiatives and projects.

Collaborate with cross-functional teams including IT operations, support, developers, and business units to define and deliver value-added solutions.

Continuously assess and optimise Jira workflows, automation, SLAs, and service request processes.

Ensure platform scalability, performance, and user adoption by aligning the ITSM roadmap with business objectives.

Conduct stakeholder workshops and user feedback sessions to identify improvement areas.

Stay updated with Atlassian product updates, ITIL best practices, and emerging ITSM trends.

Manage vendor relationships and evaluate third-party Jira plugins or integrations as needed.

Ensure compliance with security, governance, and data protection policies related to Jira usage.

What you\'ll bring

Proven experience as a Product Owner or similar role in the Atlassian / Jira environment, especially with Jira Service Management (ITSM).

Strong understanding of ITIL processes and best practices.

Hands-on experience configuring Jira Service Management, including request types, queues, SLAs, automation rules, and workflows.

Excellent communication and stakeholder management skills.

Ability to translate complex business needs into technical solutions.

Familiarity with Confluence, Jira Software, and relevant Atlassian Marketplace apps.

Experience with Agile / Scrum methodologies and tools.

Strong analytical and problem-solving abilities.

Fluency in English (written and spoken).

Nice to Have

ITIL v3 or v4 certification.

Experience working in international and multi-vendor environments.

German is a plus but not mandatory

Project management exposure or certification (e.g., PRINCE2, PMP).

What we offer

Being part of a dynamic and highly motivated international multicultural team of skilled professionals.

Working model : remote

23 holiday days.

DKV private health insurance from day 1.

Gym Sponsorship.

English, German and Spanish language classes.

A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Padel Tournaments, etc).

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