Customer Success Associate

What is the Customer Success Associate role about?

• Define and implement client activation and engagement strategies.
• Coordinate and lead communication events and webinars.
• Provide day-to-day support to our clients, ensuring they maximize the value of our product.
• Implement B2C communications with our end-users to drive engagement.
• Introduce new initiatives that will enhance the client experience.
• Manage client relationships, including addressing concerns and identifying opportunities for upsell.
• Monitor client metrics and provide insights to improve overall satisfaction and retention.
• Suggesting improvements in the way we work to enhance client outcomes.

What do we offer?

• Full-time contract with a base salary of 25,000€ + 5,000€ in variable.
• The opportunity to join a fast-growing startup - we recently raised 10M€ to keep expanding!
• Plenty of room for personal and professional development.
• A clear career plan so that if you perform well, you can get promoted fast.
• Be part of one of the best 15 companies to work for in Spain.
• Employee benefits (e.g. Payflow, Health insurance, Streaming platforms, Gym membership, and much more).
• A young and ambitious team that knows when to work but also when to have fun (company events, beers, etc.).
• 23 days of holidays + 4 additional days off for team building events.
• Hybrid work environment, offering flexibility and work-life balance.

Sounds cool! What are we looking for?

• 2 years of experience at a start-up, consulting firm, tech company, etc.
• Experience in Customer Success or in client-facing roles (Sales, etc.)
• Native or fluent Spanish speaking ability and legal right to work in Spain. Availability to travel
• A strong entrepreneurial mindset and the drive to do whatever it takes. Ability to learn quickly
• Strong analytical skills, and familiarity with metric-driven objectives.
• Excellent people and persuasion skills to engage stakeholders and achieve project objectives.

#J-18808-Ljbffr