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Beca Fuo - Customer Service Associate

Beca Fuo - Customer Service Associate

International Flavors & Fragrances Inc.Madrid, Comunidad de Madrid, España
Hace más de 30 días
Descripción del trabajo

This internship is based in Oviedo, Asturias, with a hybrid setup depending on the team and requiring flexibility. The role is remote-friendly, multicultural, and collaborative.

Summary of the role :

We are seeking a Premium Intern interested in Customer Service, logistics, data analysis, and transport. You will work alongside an experienced team managing orders, sales, and logistics, focusing on stock and logistics operations management and optimization. This is a valuable opportunity to gain practical experience through real-world projects and contribute to our Customer Service department.

What we value most :

  • A reliable and proactive mindset
  • A genuine interest in learning and collaboration
  • Comfort in a multicultural environment

Key responsibilities include :

  • Managing and tracking Tilburg orders and shipments (STOs)
  • Managing and tracking local Spanish sales orders
  • Monthly stock control of consignment products, ensuring no aged stock
  • Monthly stock verification at the logistic hub versus physical stock with auditors
  • Resolving dispute cases and internal follow-up
  • Handling notifications and customer MOQ policy adherence
  • Supporting credit control and collection on blocked accounts as needed
  • Monitoring logistic KPIs
  • Handling IT requests such as barcode labels
  • Maintaining billing lists and releasing billing documents for accounting
  • Managing local warehouse operations aligned with company objectives
  • Work environment : Remote-friendly, multicultural, and collaborative.

    This internship offers mentorship and support from senior team members, emphasizing growth and impact. We are looking for someone ready to step in, learn quickly, and contribute meaningfully.

    Timeline & duration : Starting ASAP, from 6 months to 1 year.

    Requirements :

    Former students or recent postgraduates (within the last four years) of the University of Oviedo .

    English language skills are mandatory.

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    Beca • Madrid, Comunidad de Madrid, España