Reporting Analyst – BPO Operations

Overview

Konecta is hiring a Reporting Analyst with native or bilingual proficiency in English and Spanish to join our dynamic and innovative team. In this key role, you will report and analyze the data of the daily team operations, ensuring exceptional service quality.

Responsibilities

• Collect, analyze, and validate operational data from multiple sources (CRM, ACD, WFM, QA tools, etc.).
• Design and maintain dashboards and standardized reports for internal stakeholders and clients.
• Track and monitor KPIs, SLAs, and operational metrics across different campaigns.
• Generate ad-hoc reports and insights based on client or management requests.
• Identify performance trends, risks, and opportunities for improvement.
• Ensure accuracy, consistency, and integrity of all reported data.
• Automate reporting processes where possible to improve efficiency and reduce manual effort.
• Collaborate with cross-functional teams to interpret data and provide actionable recommendations.
• Support client presentations with clear and concise data visualizations and narratives.
• Maintain confidentiality of client and company data at all times.

Qualifications

Preferred skills

Key competencies

What we offer

Location

Barcelona, Catalonia, Spain

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