CX Salesforce IT Business Analyst

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.

Job Description

As a CX Salesforce IT Business Analyst , you will be part of our Customer Experience Program IT team, focusing on deploying and integrating our sales and marketing applications within the SGS IT ecosystem . You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes.

SGS operates in a dynamic and global environment and t his role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce ecosystem including : sales, customer service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led from our digital hub in Madrid

Primary Responsibilities

1. Stakeholder Engagement

• Establish and maintain trust-based relationships with key business stakeholders.
• Lead business requirements discussions and workshops to identify, clarify, and document needs.

2. Requirements Management

3. Data-Driven Analysis & Reporting

4. Change Management & Deployment