Service Request Manager

We are Métrica, a business consulting, systems integration, IT services and solutions company committed to the Information Society and technological development.

At Métrica, we are looking for a Service Request Manager with at least 4 years of experience for a project with an important client.

The ideal candidate should have the following skills and experience :

4+ years of experience in maintenance of web applications based on Java, ideally using Agile methodologies.

2+ years of experience in a Service Request Manager role.

1+ year of experience in Trade & Supply Chain Finance products; experience with the Confirming product is a plus.

ITIL certification or similar service management methodology (ServiceNow).

Proven ability to lead cross-functional teams and projects.

Advanced knowledge of web technologies, monitoring tools, and performance analysis.

Strong analytical and problem-solving skills.

Experience with Agile frameworks (Scrum and Kanban).

User-level knowledge of JIRA, Confluence, and Microsoft Teams.

Knowledge of relational databases (SQL).

High level of English, both written and spoken (B2+ / C1).

What do we offer?